Why your team needs Emotional Intelligence

“Talent wins games, but intelligence and teamwork wins championships” – Michael Jordan

The importance of teams is unquestionable in today’s multifaceted world. Achieving the right team dynamic can transform the efforts of individuals, creating positive results for the organisation. However, with teams comes a risk of a group dynamic that can hinder performance and reduce the satisfaction of individuals within the team.

Collaboration and a synergistic way of working are the key to business growth and success and, when properly managed, a team can not only lead to more effective working and creativity but also bring out the unique and individual strengths of each member.

Finding the correct dynamic of a team is not based on simply having the right mixture of talented individuals. It takes strategy, guidance, discipline, and above all, it needs Emotional Intelligence (EI).

EI has been consistently linked with successful team performance at work. Teams have been shown to be more creative and productive when individuals are able to achieve high levels of collaboration, cooperation and participation. However, when a team is operating at a low level of EI, group discussion is likely to be unbalanced and closed, leading to stifled creativity, hindered relationships and limited productivity.

Some of the highest performing teams are those that have the capacity to handle conflict. Difficult conversations and challenging encounters often yield some of the most effective solutions, creative problem solving, and diversity of thought. Conflict therefore can be one of the greatest situations a team can encounter. Yet, when a team lacking in EI is faced with conflict it is likely to result in hostility, defensiveness, and minimal efficiency.

Here are three areas you can focus on to raise the EI levels of your team to maximise performance and utilise potential:

Positive attitudes

Central to EI, and the foundation to JCA Global’s EI framework is ‘Attitude’, towards oneself and others. Underlying attitudes manifest in all aspects of behaviour and it is no different when it comes to teams. The attitude of team members will considerably impact the overall unity and intentions of the team. For a team to adopt positive intentions it is important that values are stated and acted upon, respect is shown to all individuals and support is given. Positive intentions are critical for reducing defensive behaviours and motivating individuals.

Shared purpose

A team where its individuals feel a sense of acceptance and have a shared sense of purpose, will be more likely to be motivated and engaged in tasks. The team is likely to be more committed, perform effectively and achieve what it sets out to do. Individuals that believe in the team, will work for the good of the team and have confidence in what the team can achieve.

An atmosphere of openness

A lack of trust and openness is a significant cause of failure for teams. It is important to keep people informed, encourage the expression of feelings, share information and provide constructive feedback. Focusing on these things as a priority, helps teams to find solutions to problems rather than placing the blame on others. An affirmative and open environment increases accountability and transparency, thus helping the team to achieve what it sets out to do.


If you would like to discuss how we can help your team, either by training you to use our Team EIP tool or through our Consultancy team coming in to work with you, get in touch on 01242 282902 or at info@jcaglobal.com



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