The first three months of 2019 have flown by for me. Work is very busy so over the last few weeks I’ve struggled to find the time and energy to read as much as I normally would. However, this has led to me discovering, and even in some cases, rediscovering great thought-provoking podcasts.
One in particular is ‘Feel Better, Live More’ by Dr Rangan Chatterjee. It is the Number 1 Health podcast in the UK with new episodes released weekly. And whilst the below is an informal review by me, it has over 2500 reviews on iTunes and has been downloaded over 3 million times. Read more…
It’s been a year since we first launched our new smartphone app – Emotional Intelligence (EI) Zone. Designed as a digital tool to help in developing and sustaining EI, the app has so far enabled close to 1,000 people to take responsibility for their own positive behaviour change.
Our goal was to develop a smartphone app that would help people to embed emotionally intelligent behaviours through learning, reflection, and habitual practice. Following a thorough research phase, we constructed a four-stage behaviour change process (Learn, Practise, Track, Embed), which then acted as a foundation for the app design. Read more…
Moves to make your organisation emotionally intelligent can make a big difference to meeting your talent needs, according to the head of talent management at international law firm DLA Piper.
Giving a presentation in London last week, Alex Smedley said that improved staff retention and a growing talent pool of female leaders were just two of the benefits of an international leadership programme launched across the firm between two to three years ago that focuses on developing emotionally intelligent (EI) leaders.
Read the full article in Recruiter here.
As we head into a new year with good intentions, we ask what successful habit change techniques could also apply to leadership development and behaviour change?
With 2019 underway many of us are resolving to make some positive lifestyle changes. But as everyone knows, new year resolutions can be hard to stick to. However, some people do stick to them so what lessons can we learn from positive habit change and which of these are helpful for leadership development?
How many of us approached the festive period with a sense of calm and serenity, ready to comfortably settle into a short period of mistletoe and wine? My experience is that people are far from this with the rush to get cards sent, presents bought, make (negotiate!) plans, tick all the boxes at work before we can let go, sort out competing demands and so on. Read more…
Leaders who are great at coping under normal conditions are sometimes not best equipped to cope with adversity. Unfortunately, leading organisations in today’s business climate means that adversity is never far away. That means we need resilient leaders, who can bounce back and respond effectively to difficult and arduous circumstances.
Having high levels of Emotional Intelligence (EI) has been linked with improved wellbeing and resilience. With this in mind, L&D teams have an important role to play in developing collective resilience among employees through times of high pressure and disruption.
In this Forbes article , Karen Higginbottom explains how it’s been a busy and tumultuous year for the HR profession in the UK and Europe. The profession is grappling with the challenges of automation in the workplace, executive pay and the looming presence of Brexit on the horizon and its impact on talent management.
JCA’s Chief Psychologist, Jo Maddocks contributes his view that organisations and their leaders need to balance AI with emotional intelligence (EI), “With the rise of AI, being human is going to become more important in 2019. The increased use of chatbots and tools that use AI to handle more routine tasks mean that EI will be crucial in the jobs that humans continue to perform. As more roles are automated, employees who have high EI will be prized for their ability to make connections and support and challenge others.”
Read the full article here.
Our leadership development case study with London South Bank University is featured in the December 2018 issue of University Business magazine. The article looks at how a proactive approach to embedding strong staff leadership training is helping LSBU steadily climb the league tables.
Read the full article here.
Christmas is the perfect time to celebrate the gift of family or reconnect with loved ones. The word “family” originally referred to anyone living under one roof1. However, a more modern take on this is that “family” can refer simply to any group of people you feel particularly close with. Fundamentally being with this family is where we feel safe, loved and content, creating authentic behaviour.
We all know what the festive period is about right – yes, you guessed it; mince pies and mulled wine. However, it can be a rather stressful time too – from looming deadlines, to family conflict and busy social schedules. Therefore, taking time for yourself can positively impact your mental and physical health. Allocating time to exercise, particularly outdoors, could leave you feeling renewed and calm.
“I can buy anything I want, basically, but I can’t buy time” – Warren Buffett.
Be it at work or at home, meeting the needs of those around us is challenging. It is often our own time that is first to be sacrificed when meeting the demands of everyday life. We live in a time where we can always answer one more email, take on another project, squeeze one more activity into the weekend. “I need to be productive”, or “I’m too busy to make time for myself”, are likely to have been uttered numerous times during 2018.
In recent years, meditation and mindfulness have become buzz words in many organisations. They now form part of many Employee Wellbeing Programmes or packages and have been credited with reducing stress and improving the health of employees. But do you know what they really mean? Are they the “one size fits all” wellbeing initiative organisations are looking for?
Our ability to express emotions in the workplace could be made simpler by using the humble emoji. By no means are they a substitute for real life interactions, but research suggests they could facilitate a more nuanced interpretation of emails and text messages.
‘Sleep is the best meditation’ – Dalai Lama
We’ve all been made aware of the debilitating effects of severe sleep deprivation; memory is impaired, reality is distorted, and we can experience hallucinations. Ultimately, sleep is a basic life need, we all know that. However, what we may not be so aware of is that not getting enough sleep, or the right sleep, on a daily basis can also have effects on our health.
How can contact centre leaders ensure their teams are equipped to meet the challenges as well as embrace the benefits that AI will bring? We believe that this will be achieved by recruiting and developing skills in Emotional Intelligence (EI). EI has multiple dimensions that are all relevant for customer facing roles. Take Self Regard and Regard for Others for example – they underpin EI and influence every interaction we have. Customer advisers with higher levels of Self Regard are more likely to be fully present when talking to customers, rather than listening to an inner voice telling them they can’t handle the conversation.
Protecting ourselves when we feel threatened is a natural human reaction in the face of perceived danger. If left unchecked, however, defensiveness can derail performance at work and hinder career progression. It can limit an individual’s drive for success, their capacity to adapt to challenges effectively, and the extent to which they collaborate and support others.
If you’re new to the field of selection, you might be wondering why assessing for personality is a common tool used in the hiring process. While most selection systems will include other steps in their process as well, assessing personality is almost always recommended at some stage of your process. Jaclyn Menendez. Ph.D., a consultant at PSI Services, explains the three main reasons why.
Read the full article here.