Emotional Intelligence in the HR Sector

This paper analyses data on individuals working in the Human Resources (HR) sector who completed the Emotional Intelligence Profile (EIP), an online self-report questionnaire, from 2007-15.

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The results show the HR sector to be somewhat higher in Emotional Intelligence (EI) than most other job sectors; in particular they score strongly on interpersonal aspects of EI such as valuing others, empathy, and connecting with others. However, alongside this strength is a tendency for this sector to be more submissive or benevolent, have lower self-confidence, be less assertive and over-trusting.

The paper also goes into further analysis of the differences in EI by age, gender and job level within the HR sector, as well as explaining how EI has changed in the HR sector over the last decade and if organisations are making the best use of Emotional Intelligence.

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