Emotional Intelligence of the financial sector

This paper analyses data on individuals working in the financial sector who completed the Emotional Intelligence Profile (EIP), an online self-report questionnaire, from 2004-14.

fs-sectorThe results show the financial sector to be generally lower in EI than several other job sectors, in particular on interpersonal aspects of EI such as being more critical, less flexible and less people oriented. However, this has broadly improved over the last 10 years, and the financial sector has developed certain strengths such as being pragmatic and task focused, and leaders who demonstrate self belief, authenticity and consistency.

This paper also shows that EI can be sustainably developed in this sector through appropriate training, which has significant impact on the emotional climate of the organisation in terms of employee performance, engagement and well-being.

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